About Us

We are an early-stage start-up 🚀, based in London and Sydney with a solid product-market fit, impressive growth rates 📈 and a user base spread across the US, Europe and Australia 🌍. Founded in 2018, Koinly is used by thousands of cryptocurrency investors, accountants and is also the preferred tax partner for a number of leading cryptocurrency exchanges 🏛️. We are building tools to enable the widespread adoption of cryptocurrency by automating the regulatory hurdles of tax compliance and asset tracking.

Your role

Are you passionate about the crypto industry and thrive on solving problems? If yes, keep reading, this role is for you! 

We are now looking for a few technically-savvy and completely remote Customer Support Specialists with crypto experience (private or professional) to join our Support team at a time of immense growth in the business. It’s our team’s goal to delight, educate, and help our users utilise Koinly to its full potential and make sure they remain customers for years to come.

As one of our Customer Support Specialists, you will become a product expert in Koinly and the ultimate source of truth for our users. No day is ever the same, and you expect to be answering product and account-related questions, troubleshooting issues, and engaging with our users via chat and email. To excel in this role you’ll need to bring your A-game by being a passionate problem solver who loves troubleshooting complex issues - all to help our users in the best way possible. Beyond this, a true passion and interest in the crypto industry is helpful 🪙🚀

Your responsibilities will include:

• Become a product expert in Koinly
• Answer customer support queries in a friendly, professional, and timely manner via Intercom
• Constantly learn and develop your skills within customer support, tech, crypto and all things Koinly
• Share feedback and insights - we’re building a great product together
• Be available to users during one of the following shifts (all times in GMT+1) 17:00-02:00 or 01:00-10:00. This role is completely remote.

You will be set up for success as one of our Technical Customer Support Specialist if you have…

• A true passion for crypto (preferably also having traded crypto yourself) OR experience in technical support
• Experience of working within customer support or similar, in particular SaaS. 
• Advanced or fluent in English, both orally and written
• An organised way of working with a high attention to detail
• A problem solver mindset along with a can-do attitude, open to new and unexpected challenges and changes
• The ability to be a master at troubleshooting and technical problem solving
• Tech-savvy and keen to learn and develop yourself

In addition to the normal stuff like 💸  and 🌴 , here is why you should join us… 

🪙 Crypto, crypto, crypto - we are a team of crypto enthusiasts so if you are one of us, we think you're gonna love it at Koinly 

🚀 A rapidly growing start-up with a Trustpilot score of "4.6 - excellent" where no two days are the same

📚 Continuous development of your skills and knowledge. If you are a person loving to learn, you'd love it working with us!

🤝Collaboration and working together - we love for you to share your ideas on how we can further develop as a business or team

💆 Power down week

🎉 Regular and fun team social events

💡…and we have a lot more in the pipeline! We are developing and changing all the time, there are loads of exciting opportunities

Sound like a good fit? We would love to speak to you!